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Draft — Pending Legal Review

Grievance & Escalation

How to raise a complaint and how Talvyn responds.

This is a product policy draft. It is not final and is not legal advice. Settlement follows the accepted Collaboration Agreement and applicable platform policy.

Raising a grievance

Use the in-app support channel or email support@talvyn.co.in. Include your account email and a description of the issue.

Talvyn aims to acknowledge grievances within 48 hours and resolve them within 30 days.

Escalation

Unresolved payment or cancellation disagreements can be escalated through the Dispute Escalation process.

This page is provided in the spirit of the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. Grievance Officer appointment and contact details will be published here once confirmed by counsel.